PRIVACY POLICY

Effective Date: October 19, 2022

Last Modified: October 19, 2022

Elevated Technologies, Inc. dba Metro Elevator (“Metro Elevator,” “we” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy, together with all related/linked information, documents, and the Terms of Use, describes the personal information we collect about you when you visit our website https://www.metro-elevator.com/ (the “Website”).

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect personal information about you from your interactions with our website. The sections below describe the information we collect from and/or about you when you use our Website and how we collect it.

Information You Provide to Us. Metro Elevator collects information you provide directly to us on the Website, via email, or through your communications or interactions with us. This includes the following:

  • Identifying and contact information, such as name, email address, and/or phone number.

  • Information related to products and/or services provided.

  • Questions and Comments, such as information you provide in forms on the Website.

  • Geolocation data, such as your location when you visit the Website.

 

Information from Other Sources.  We may receive information about you if you use any other websites affiliated with us or from information you submit to the Website. We may also receive your information from third party marketing companies that we use to provide you with information concerning our service offerings and other information.

Information We Collect through Automatic Data Collection Technologies.

As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment and browsing actions. For information on your ability to opt-out of this data collection, please see the “Choice and Control of Your Personal Information” section of this Privacy Policy. 

  • Information Automatically Collected via the Website. When you visit the Website, we automatically collect certain technical information from your browser, such as the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other data about your visit to the Website.

  • Information Collected Using Cookies. Cookies are data files created when you visit a website and those files are stored locally (on your device). When visiting the Website, we may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to enable functions like page navigation and to allow you access to certain areas of the Website.  For information on your ability to opt-out of Cookies, “Choice and Control of Your Personal Information” section of this Privacy Policy. 

 

Disclosure of other Data. The type and/or methodology of data collection may change from time to time, and we may introduce new features or capabilities to the Website. Any such changes that apply to your information is reflected in the “Information We Collect about You and How We Collect It” section of this Privacy Policy.

OUR USE OF YOUR PERSONAL INFORMATION

We use the information we collect in the following ways:

  • To Provide Our Products and Services. We use collected information to facilitate your use of our services. 

  • To Advertise, Market or Send You Promotional Materials. We use your information to advertise, further our marketing activities and send you promotional materials. We also use your information to share other services that may be of interest to you. Promotional materials may be conveyed in emails. If you no longer wish to receive these materials, you may opt out by following the opt-out instructions included in our emails, texts, or mailings, or by contacting us at info@metro-elevator.com.

  • To Improve Our Services. We collect information using Cookies (data files created when you visit a website), tracking tools, and/or analytic tools. We use this information to personalize your experience on the Website or with the organization and/or to improve the security, design, and/or function of the Website. We may also use your information to support and develop our service offerings.

  • To Fulfill or Meet the Reason you Provided the Information. For example, if you share your name and contact information to request information or ask a question about our services, we will use that information to respond to your inquiry. We may also save and use your information to market or promote our products and service offerings.

  • To Provide Customer Support.  We may use your information to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

  • To Comply with Our Legal Obligations. We may use your information if we are required to respond to a law enforcement request and as required by applicable law, court order, or governmental regulations.

  • Other uses:

    • To present our Website and its content to you.

    • To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.

    • To notify you about changes to our Website or any products or services we offer or provide through it.

    • As described to you separately when collecting your personal information.

OUR SHARING OF YOUR PERSONAL INFORMATION

We share personal information with your consent, when you direct us to share it with others, or as necessary to provide the services you have requested or authorized.

We share your information with the following parties:

  • Technology and Service Providers. Software, IT and cloud service providers we use to support our business. We may also share your information with customer relationship management, consultants, financial, legal and other similar providers we use to support our business.

  • Third Party Advertising. Third-party marketing service providers and advertising companies who may use Cookies and other technology to collect information and track browsing activity over time and across third party websites. Other websites may refer traffic or link to our Website and deliver targeted advertisements to you. We do not control these third party technologies, and their use is governed by the privacy policies of third parties using such technologies.

  • With Other Third Parties. Other third parties when legally required to do so, such as at the request of governmental authorities conducting an investigation or to verify or enforce compliance with policies governing the Website and applicable laws. In addition, we may disclose user information if we believe disclosure is necessary to protect the rights, property or safety of Metro Elevator, or any of our respective affiliates, business partners, customers or others.

 

We may share de-identified information in accordance with applicable law without restriction  with third parties for advertising, promotional, or other marketing purposes.

DATA SECURITY

We use reasonable administrative, technical and physical security to protect the personal information we retain and to help ensure that it is used in accordance with this Privacy Policy.  We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless longer retention is required by law or for auditing purposes.

Should you have further questions or concerns about our security measures, please contact us using the information below.

CHOICE AND CONTROL OF YOUR PERSONAL INFORMATION

You can control how your information is used in the following ways. 

Information Request. You may request information from Metro Elevator regarding the personal information we collect from you and how we share your personal information with third parties. We will endeavor to provide a copy of this information in a standardized format. You may make such a request by emailing info@metro-elevator.com or calling us at 616-288-9817.

Accessing and Correcting your Personal Information. You can review, update and request to change your personal information by contacting us at info@metro-elevator.com or calling us at 616-288-9817 where you can request access to, correct, or delete any personal information that you have provided to us. We will ask you to verify your identity before we give you access to your information or correct it. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Opting Out of Communications. Our promotional materials include instructions and a link for opting out of receiving further communications. If you no longer wish to receive promotional emails, you may also opt out by contacting us with your request at info@metro-elevator.com. Please note that even if you opt out of receiving marketing communications, we may still communicate with you regarding an established business relationship or communicate with you about a service, if one has been previously established. Please allow a reasonable time after reaching out for us to process your request.

Adjusting Cookie Settings. Most browsers accept Cookies until you change your browser settings. If you do not wish for the Website to collect your information using Cookies, you can typically disable the use of Cookies (or disallow the use of Cookies on specific websites) by changing your browser settings. However, if you remove or reject certain Cookies, it could affect how the Website works for you.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on our Website.  If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the Privacy Policy. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes. Your continued use of our Website or any products or services following the posting of changes constitutes your acceptance of such changes.

CONTACT US

If you have questions regarding this Privacy Policy or our data privacy practices, or if you believe we may have violated applicable law, please contact us at info@metro-elevator.com or 616-288-9817.