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 MAINTENANCE & REPAIR

Elevator door
Metro Elevator maintains and repairs virtually every elevator type currently in operation. 

For safe and efficient operation, elevators must be maintained routinely and thoroughly. Metro Elevator customizes maintenance programs to our clients' specific buildings. We clearly communicate every step of the plan with the facility manager, and execute it with integrity.

Whether it be a minor repair, major equipment upgrade, or aesthetic improvement, Metro Elevator will provide you with a custom, comprehensive plan and proposal to make sure your repair project goes smoothly and efficiently.

WHY MAINTAIN AN ELEVATOR?

Passengers depend on elevator's safe operation, so it's important that elevators are regularly maintained. Maintenance is required by the American Society of Mechanical Engineers (ASME) A17.1 Safety Code for Elevators and Escalators, which is the commonly accepted national standard. Many states and cities have enacted laws based on this standard. However, they typically adopt the standard by code year, so the laws may not reflect recent changes to the ASME code.

Elevator maintenance is performed by a certified mechanic. Certification ensures that elevator mechanics have the necessary training and work experience to perform the job safely and competently. While each state has its own certification program, most states recognize certification from other states. 

Elevator maintenance requirements are driven by the individual elevator manufacturer’s specifications and local code requirements. Our Elevator maintenance involves cleaning, lubricating, and adjusting each of the elevator’s mechanical parts.

WHAT IS INCLUDED IN ELEVATOR MAINTENANCE?

Elevator maintenance requirements are driven by the individual elevator manufacturer’s specifications and local code requirements. Elevator maintenance involves cleaning, lubricating, and adjusting each of the elevator’s mechanical parts.

 

These parts include:

  • Door operator, door interlocks, roller guides – all of which ensure that the doors open and close properly

  • Machine ropes and sheave (traction elevators) – which enable the elevator to move up and down

  • Governor – ensures that the elevator does not exceed a safe speed

  • Brakes and safeties – stop the elevator if power is lost

HOW OFTEN SHOULD AN ELEVATOR BE MAINTAINED?

The ASME Safety Code does not specify a standard timeframe for elevator maintenance, as there are too many variables. Instead, it requires a Maintenance Control Plan (MCP) to be developed for each specific elevator based on the equipment age, condition, wear, design, usage, environmental conditions, technology, and the building. Some MCPs call for monthly maintenance, while others may only require maintenance several times per year. State or local ordinances may, however, dictate specific requirements. Metro Elevator will work with you to determine the specific MCP and timing for each of your elevators.

Metro Elevator will work with property owners and facility managers to determine the optimal maintenance contract and budget for your elevators. This can include a simple Oil & Grease Contract or a comprehensive, Full Maintenance Contract that includes emergency service, most repairs and testing.  

WHAT BREAKS MOST OFTEN ON AN ELEVATOR?

Most elevator repairs involve the door equipment, which gets the most use of any component since doors open and close four times per trip. Doors get knocked off tracks. Door sensors malfunction and close too fast, which can cause injury. And door lock mechanisms (the safety devices that prevent doors from opening from the inside while moving) break, sending a message to the controller to shut down the elevator.

HOW LONG DOES IT TAKE TO REPAIR A DOWN ELEVATOR?

A down elevator may be back in service within the hour or be down for months. There are several factors that determine how long a broken elevator may be out of service. 

  • The Mechanic – There may be an onsite elevator mechanic, but more likely a mechanic is on call and may need to travel to the site of the down elevator. 

  • Failure Complexity – Sometimes, it is easy to identify what caused an elevator to fail. But other failures may require the mechanic to ride on top of the car and inspect the hoistway door at each landing to determine what went wrong – this can take hours in tall buildings.

  • Parts – While a mechanic may have a needed part in their truck, more likely they need to order it. While minor parts may be available by the next day, larger parts may take weeks, and those requiring custom-made material could take months.

WHY CHOOSE METRO ELEVATOR
FOR YOUR MAINTENANCE & REPAIR?

The state of elevator maintenance in recent years has devolved into shortcuts in elevator equipment areas to which most people are not permitted access and where there is little accountability. We often arrive for initial visits to find excessive litter in elevator shafts, which can jeopardize the safe functioning of elevator equipment.

Metro Elevator always maintains the machine room, hoistway, and pit equipment in clean and optimal condition - just one example of our commitment to quality across all areas of elevator maintenance. However, no matter how well maintained an elevator is they will still break down from time to time.

 

Metro Elevator has worked with every U.S. elevator manufacturer over our 35 years in business, so we are able to acquire parts in a timely manner. All of our mechanics are National Elevator Industry Education Program (NEIEP) trained, which gives them the knowledge and experience required to service and maintain most elevator makes and models.  

Each of our Metro Elevator locations is locally operated, which means someone picks up the phone when you call us. We work quickly to meet your needs and provide exceptional customer service. With Metro, you’re not just another contract.

First Class Reputation

Our 99% customer retention rate speaks for itself. Our “Exceptional” CPARS scores across all categories demonstrate our dedication to exceptional customer service. 

CONTACT ONE OF OUR LOCAL DIVISIONS TO LEARN MORE OR SCHEDULE A FREE CONSULATION

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