BOMA 101: Alternatives to Manufacturer-Specific Elevator Maintenance

If you’re a building owner or manager, you may be under the assumption that you must use the same provider for your elevator maintenance and repairs simply because you have equipment from a specific manufacturer. Fortunately, that simply isn’t true.

As members of local chapters of the Building Owners and Managers Association (BOMA), we encourage you to explore all of your options when it comes to maintaining your elevator systems. In fact, you can choose any service provider, even if you own OEM (Original Equipment Manufacturer) equipment. Let’s explore how this works and why it benefits you.

The BOMA Advantage

BOMA is a leading organization that represents building owners and managers, and they encourage best practices in building operations. One of the key principles BOMA emphasizes is efficiency and cost-effectiveness, which includes having the freedom to choose your elevator service provider.

By not being locked into a specific elevator manufacturer, you can focus on what’s best for your building’s needs and your budget. Building managers who are part of BOMA have the flexibility to choose from a variety of service providers that can offer competitive pricing and top-tier service.

Understanding the Maintenance and Repair Landscape

Many building owners assume they need to rely on the manufacturer for ongoing elevator maintenance or repairs. This belief often comes from the idea that only the manufacturer’s service team is qualified to work on their equipment. 

However, while manufacturers may offer maintenance services, there are many independent elevator companies, such as Metro Elevator, that can service your equipment just as effectively. In fact, these providers often offer more flexible solutions tailored to your specific needs.

The Flexibility of Independent Elevator Services

Opting for an independent elevator service provider doesn’t mean compromising on quality. In fact, there are several reasons why working with an independent company can be a more cost-effective and efficient option.

Cost Efficiency

Elevator service contracts with manufacturers can be expensive, with costs tied to manufacturer pricing models. Independent providers often offer competitive pricing, allowing you to maintain your equipment without breaking the bank.

Tailored Services

Independent elevator companies like Metro Elevator are not bound by standardized contracts from a specific manufacturer. This means they can customize service packages to match your exact needs. Whether you need regular maintenance, emergency repairs, or modernization services, we can tailor our offerings to fit your building’s specific requirements.

Vendor Choice

By choosing an independent elevator company, you’re not locked into a specific manufacturer’s service team. This gives you the freedom to select a provider based on factors such as expertise, response times, and overall service quality. You’re also not limited to local options – you can choose from a broader pool of providers to ensure you get the best service no matter where your building is located.

Metro Elevator’s Expertise in Supporting All Elevator Brands

At Metro Elevator, we pride ourselves on our ability to service elevators from all manufacturers. No matter what brand of equipment you have, our experienced technicians are fully qualified to maintain and repair your elevators.

Our team is trained to handle the unique requirements of various elevator brands, ensuring that your equipment runs smoothly and efficiently. We focus on providing excellent customer service, quick response times, and reliable solutions, regardless of the brand or type of elevator system you have. Read more about proprietary versus non-proprietary equipment to better understand your options.

What to Look for When Choosing an Independent Elevator Company

Experience and Certifications

Make sure the company has the right industry certifications and experience. Look for certifications from organizations like the National Elevator Industry Educational Program (NEIEP) or other reputable institutions.

Customer Service and Response Time

Elevator downtime can be costly. Choose a provider with a strong reputation for fast response times and top-notch customer service. At Metro Elevator, we understand the urgency of elevator repairs and maintenance, and we’re committed to minimizing downtime for your building.

Flexible Contract Options

Independent elevator companies often offer more flexible contract options than manufacturers. Look for one that offers customized maintenance packages to suit your building’s needs, whether you require preventive maintenance, emergency services, or modernization.

Real-World Success: How Metro Elevator Transforms Elevator Maintenance for Our Clients

Many of our customers have successfully switched from manufacturer service contracts to Metro Elevator’s services, enjoying both cost savings and improved service. For example, at a local hospital in New Jersey, 50% of their elevators were uninspected for years due to a competitor’s neglect. When Metro Elevator stepped in, we eliminated 90% of callbacks and entrapments and got every elevator back into compliance within 90 days.

Unlock the Benefits of Flexibility and Cost Savings with Metro Elevator

As a building owner or manager, you don’t have to settle for costly manufacturer contracts or limited options. With Metro Elevator, you can access flexible, cost-effective, and high-quality elevator services tailored to your building’s needs. No matter what brand of equipment you have, our expert team is ready to keep your elevators running smoothly and efficiently.

Ready to take the next step toward smarter elevator maintenance? Contact Metro Elevator today for a free consultation and see how we can help you save time and money while keeping your building’s operations at their best.

---

Craig Clabaugh is the Vice President of Operations for Metro Elevator Iowa and brings nearly two decades of experience in the elevator industry to his clients. Learn more about Craig and his team.